The one who writes for you
TodayReviews get answered late, or not at all.
Reads them every night, groups them by topic and leaves a reply drafted in your tone for you to review.
Working prototype
Operating system · Hotels, restaurants and venues
Hospitality OS.
Management, staff, suppliers, bookings, finance and reputation in a single system. For independent hotels, restaurants and groups, and event venues.
The system
Everything that lives in different places today, at a single glance.
01BookingsPortals, website, phone
02StaffShifts and cost per hour
03SuppliersDelivery notes and purchasing
04FinanceCash, margin and deviations
05ReputationReviews and replies
06ManagementA summary before the first coffee
Working prototype
Hotels and accommodation.
“Occupancy goes up and profit stays the same.”
What a hotel manager says when closing the month
The guest belongs to the booking portal, not to you, and every booking costs you a commission. For independent and boutique hotels, including those with a restaurant.
The one who speaks their language
TodayReception translates as best it can, when it can.
Replies at any hour and in several languages, with the right information.
The one who picks up the phone
TodayIt rings while reception is busy with a check-in.
Takes the restaurant booking or the guest's request and logs it.
Working prototype
Restaurants and groups.
“We're full every day and there's no money left.”
What a restaurant owner says over the first coffee
Three venues, one view, without calling anyone. For restaurants, bars and restaurant groups.
The one who reads the paperwork
TodayYou type up every delivery note by hand, at night, tired.
Snap the delivery note: supplier, amount, VAT and every line, without touching the keyboard.
The one who warns you
TodayYou only see waste at stocktake, when it's already gone.
Messages you on WhatsApp that same night when a product drifts.
The one who picks up the phone
TodayIt rings in the middle of service and nobody has a free hand.
Takes the booking, the menu question or the allergy, and writes it down.
In design · founder places
Event venues and estates.
“We spend the day showing the estate to people who are just looking.”
What someone who runs an estate says in peak season
The event looked profitable because nobody took off the staff costs. We're designing this system with a few founding businesses: quotes, bookings, staff and the real margin of every event.
What the person does
The system prepares. Management decides.
- Reviews and sends replies to reviews.
- Sets prices, purchasing and shifts with the numbers in front of them.
- Handles the exceptions: anything unusual always reaches a person.
Working prototype
Status: working prototype, not a deployment.
The system is designed and you can see it running in a demo with fictitious data. It isn't deployed at a client yet: we're looking for a few businesses in the industry to validate it on their real operation, as Design Partners.
Let's talk
Do you run a hotel, a restaurant or a venue?
We'll show you the demo with a case like yours and see what would make sense for your operation.